Delivery & Returns2018-01-15T16:25:38+00:00

Delivery T&Cs

Deliveries within the UK.
Our website will calculate the carriage charge appropriate to the goods ordered and display this clearly before you make payment.
We deliver to UK Mainland addresses using the most suitable/reliable postal or courier service appropriate to handle your order.

Most small items will cost £3.95 for 1st Class Royal Mail ‘Small Parcels’ up to 1kg, and items over 620mm long will need to be sent by courier, costing from £5.95.

There is only one carriage charge for multiple items on a single order/delivery. If our website fails to calculate this properly, we will contact you before drawing payment.

For delivery to remote addresses like the Scottish Highlands, C.I., N.I., and other UK offshore destinations, there will be a surcharge for courier carriage.

We recommend for larger items that you email or call: 02380 840777 for a quote.

We aim to deliver your UK Mainland Order within 2-5 working days subject to stock availability.
Please contact us before ordering if you have any special shipping requirements.

Deliveries Overseas.
We can deliver most of our goods to many parts of the world and will be very happy to discus your specific needs.
Please drop us an email with your requirement and delivery address.

Receiving Your Delivery.
For items sent by Courier or Recorded Post it is important that you or someone acting on your behalf will be at the delivery address to receive the goods between the normal delivery hours of 09:00 to 17:00.

Timed deliveries or specific days can usually be arranged subject to your acceptance of the extra cost associated with this – Please ask us for a quote before you order.

Please inspect parcels before signing for them. If you see any sort of transit damage, but believe that the contents will be fine from a quick look, please register your concern with the delivery person and only accept and sign for the goods by adding the phrase “Damaged”. If simply signed for, the goods are deemed to be undamaged.

If obviously damaged, you may reject them, explaining the reason why to the delivery person, and ask for them to be returned to us (the sender) due to “Transit Damage”. If you think the contents may be fine despite damaged packing, carefully open in front of courier and check the contents before signing for the delivery (assuming contents are indeed OK of course!). If examination shows damage which is unacceptable to you, please reseal and reject the goods for return to sender due to “Transit Damage.”

Please notify us by email or phone of any problems regarding transit or any other type of damage with 24 hours of delivery outlining what action you have taken or wish us to take.

Returned Goods.
You have a right to cancel your order from the date of contract up to 14 working days after delivery. You should always contact us by email/phone before returning goods for exchange or refund.

If goods were damaged in transit and rejected by you to the courier unsigned for. On satisfactory return to us, we will provide a replacement F.O.C. subject to availability of goods. In the event of this not being possible, we will offer you suitable alternative or full refund.

Goods being returned for exchange or refund must be returned at your cost and be in the original factory packing with all tags/information which must be in good condition.

You lose the right to cancel the contract if the goods have been used or opened in such a way as to render them unable to be resold still matching their original description on our website.

If you are returning/requesting an alternative product, we will refund the difference or charge for upgrade as appropriate and despatch after we have received and inspected the returned goods and at our discretion cover the carriage costs back to you for the replacement item(s).

If you are returning goods as “unwanted” simply for refund we will refund you in full, less the carriage charge you paid for the goods to be sent to you or, in the event that the goods were supplied with “Free Carriage” we will deduct our actual cost of sending the goods to you originally from your refund, which will be made within 30 days of our receipt.

In the event of goods failing due to a fault covered by Warranty, if the goods need to be returned to us for assessment/repair/replacement you will be responsible for the costs of return to us, but we will cover the cost of sending replacement/repaired goods back to you.

The Kai Sports team.

Your statutory rights are not affected by the above terms and conditions.